HENNE JEWELERS KYC POLICY FOR FRAUD PROTECTION

Know Your Customer (KYC) Policy for Henne Jewelers E-Commerce Transactions

As a trusted fourth-generation, family-owned luxury jeweler and Official Rolex Jeweler, Henne Jewelers is committed to maintaining the highest standards of integrity and customer protection. This Know Your Customer (KYC) policy ensures compliance with anti-money laundering (AML) regulations, fraud prevention standards, and the secure processing of high-value transactions through our e-commerce platform.

This policy applies to all customers making online purchases through Henne Jewelers’ e-commerce website. It outlines the procedures for verifying the identity of individuals and entities purchasing luxury goods and serves to mitigate the risk of financial crime.

know-your-customer objectives

For all online orders, Henne Jewelers will verify and authenticate the identity of customers via the Customer Identification Program (CIP):

  • 4 pieces of identifying information, extending but not limited to:
    • Full name
    • Date of birth (for individual buyers)
    • Identification number
    • Valid billing and shipping addresses
    • Contact information (email and phone number)
    • Payment details
  • Detect and prevent fraudulent or suspicious transactions
  • Comply with relevant federal and state AML and consumer protection regulations
  • Protect the brand and reputation of Henne Jewelers
  • Provide a secure and trustworthy online shopping experience

customer due diligence (cdd)

Henne Jewelers will apply Customer Due Diligence measures based on the value of the transaction and the perceived level of risk. Transactions involving high-value items (e.g., $10,000 or more) may trigger Enhanced Due Diligence (EDD). Additionally, the Shopify website platform deploys fraud analysis for each order to identify potential fraudulent orders or orders that require Enhanced Due Diligence (EDD).

Enhanced Due Diligence (EDD) May Include:

  • A government-issued photo ID (driver’s license, passport)
  • Verification of the billing and shipping address
  • Proof of funds or method of payment
  • Signed credit card authorization form
  • Verification call from Henne Jewelers' customer service team
  • Additional documentation for international orders or large-volume purchases

Verification Tools, fraud protection apps and Continuing Monitoring Methods

Henne Jewelers may use additional third-party identity verification platforms, fraud protection apps, address validation tools, and fraud detection software to screen for anomalies, high-risk geographies, or inconsistent buyer information.

Red Flags and Suspicious Activity

Transactions may be flagged for review under the following circumstances:

  • Mismatched billing and shipping addresses
  • Use of multiple cards or accounts for a single purchase
  • Inconsistent or unverifiable customer information
  • Unusually large or rapid transactions without a prior purchase history
  • Use of VPNs, proxy servers, or anonymizing tools during checkout

ADDITIONAL POLICY DETAILS

Record Keeping
All KYC documents and customer data collected during the verification process will be securely stored in compliance with data protection regulations. Records will be retained for a minimum of five (5) years after the date of transaction or last customer interaction, in accordance with applicable laws.

Privacy and Confidentiality
Henne Jewelers is committed to safeguarding customer information. All data collected under this KYC policy is handled in accordance with our [Privacy Policy] and applicable data protection laws. Information will only be shared with regulatory authorities as required by law.

Customer Cooperation
Customers may be contacted to provide additional documentation or information to complete the verification process. Orders may be delayed or canceled if verification requirements are not met.

Policy Review
This KYC Policy will be reviewed annually or as needed to reflect changes in legal requirements, risk exposure, or business practices.