FAQs

Welcome to Henne Jewelers' Frequently Asked Questions page.

Here are some of the most common questions we receive regarding jewelry and watch repair, appraisals, selling jewelry, and more.

If you still have questions, not a problem! Just call 412-682-0226 or contact us with this form, and we'll get right back to you. Or, stop in our store and chat with one of our friendly, no-pressure sales associates.

Does Henne Jewelers do repairs?
Yes, we have our own jewelers in-house, including a Master Watchmaker who is certified to work on nearly all Swiss luxury watch brands. That means we can do most repairs onsite, giving you extra peace of mind -- and allowing us to get your jewelry back to you more quickly.

Jewelry Repair Watch Repair
How much does it cost to size a ring? How long does it take?
There are a few factors that determine the cost to size a ring, such as the type of metal, whether the ring is being sized up or down, and if there are any other repairs or adjustments needed due to the sizing. The best thing to do is bring your ring into our store or make an appointment for a free consultation. Our jeweler can give you a range, a time frame for completion, and answer any question you may have.
Do you offer financing?
Yes, we offer financing with approved credit through Wells Fargo. Please ask your sales associate for details. Please note that all purchases made with financing need to be completed in our Henne store.
Do you change watch batteries?
Our master watchmaker can usually change batteries while you wait. Some services like a water pressure test may take up to an hour.

Watch Repair
Do you do watch repairs?
Yes, we can service many watch brands. Our Master Watchmaker is certified to work on nearly all Swiss luxury brands and can do all the repair work onsite at our store. He also can work on other watches, but for brands we don't carry, we may need to send it to the manufacturer. The best thing to do is call or stop in. We'll be happy to answer any question you may have.

Watch Repair
Do you accept watch trade-ins?
Yes, we accept watch trade-ins. Call or stop in with your watch so we can evaluate the condition and offer you a trade-in value. At that time we will take some photos as well. We primarily do trade-ins on Patek Phillipe, Rolex, Omega, Breitling, Cartier & Tag Heuer, but occasionally do other luxury brands as well.
Do you do appraisals?
For items that were purchased from us, we provide an appraisal at no charge. For other items, we have an independent appraiser that is available on a regular basis to appraise or update appraisals for insurance.

Jewelry Appraisal
I'm looking for an engagement ring. What is the process?
A great place to start is our website. Many of the styles we carry are shown there and you can get a sense of designs and price ranges. Most couples stop in the store to try on rings, and we keep a record of what you liked and didn't like, customization ideas, etc. From that point, we discuss the options available to you, different diamonds you can purchase, payment options, caring for the ring, etc. We always work to stay within your budget and never put pressure on you. We want your ring shopping experience to be exciting yet relaxing.

Engagement Rings
Do you buy old gold or platinum rings?
Yes, we purchase jewelry. Unlike a formal insurance appraisal, our estate buyer can evaluate an older item (engagement rings, necklaces, bracelets, vintage items, pre-owned jewelry, and more) and determine a value if you would like to sell it. Please call to make an appointment.

We Buy Jewelry