Employment at Henne Jewelers

For more than 135 years, Henne Jewelers has been recognized as Pittsburgh’s premier jewelry store by industry experts, clients, and employees. We strive to be Jewelers for Life by providing exceptional customer service and beautiful, unique jewelry that fulfills our mission to strengthen and enhance relationships.

At Henne we are proud to have amazing employees. They are incredibly talented, experienced, and they are some of the hardest workers around.
Above all, they are great people who always strive to do the right thing.

If you have a passion for our mission, align with our Core Values, and can see yourself contributing to a culture that is friendly,
positive, and fosters excellence, then we want to hear from you! In anticipation of our expansion and grand re-opening in the Fall of 2023, we are hiring for several positions to grow our team.

Henne is proud to be an Equal Opportunity Employer. We provide competitive compensation, benefits, and professional growth opportunities.
Check below for current job opportunities at Henne and to apply. We look forward to hearing from you.

Current Opportunities at Henne:

Client Service Lead (Full-Time)

Henne Jewelers has been Pittsburgh’s Jewelers for Life since 1887. We are in the process of creating a one-of-a-kind retail experience and are looking for individuals who share in our passion for jewelry and celebrations to join our staff as a Client Service Lead.

This position will be a key member of our team and will work collaboratively to support the administrative needs of the sales team. While ensuring that the showroom and back-office function smoothly, additional responsibilities may include:

  • Providing excellent service to our clients who visit us at our showroom, or reach out to us via phone, webchat, etc.
  • Assisting sales associates and clients with the details of the sales process (i.e., initiating & tracking customer special orders and repairs, ringing the sale, gift wrapping, financing, initiating warranties).
  • Assist with processing completed repair tracking in the computer system and preparing them for customer pick up
  • Tracking and scheduling all in store and virtual appointment requests (as appropriate).
  • Coordinating the morning meeting schedule: seek out presenters, research topics, manage presenter schedule and topics, post meeting notes.
  • Maintaining store organization and observing inventory of supplies and stock.
  • Overseeing the cash drawer balancing to ensure closing goes smoothly.
  • Becoming knowledgeable of fraud detection and assisting with fraud prevention.

This position provides competitive pay, $50,000 - $60,000 / year based on experience, along with comprehensive benefits and a professional working environment. Henne Jewelers closes most evenings at 5pm and is closed on Sundays. In addition, Henne Jewelers will provide the training and education necessary for you to accomplish your job.

Estate Jewelry Buyer (Full-Time)

If you enjoy being a part of life’s moments with customers, and working collaboratively with members of our team, the Estate Jewelry Buyer position may be the opportunity for you!

The ideal candidate will have already operated within a successfully run estate department at another organization. They will enjoy meeting people, be able to assess jewelry offerings for purchase, and assist sales associates by providing jewelry trade in values. Excellent communication and relationship building skills are key as well.


Responsibilities Include: 

  • Engage with customers in person and on the phone in a courteous and professional manner, ensuring a positive and memorable experience throughout their interaction.

  • Evaluate and assess a diverse range of precious items, including jewelry, diamonds, and other valuable pieces.

  • Develop short and long-term merchandising and marketing plans to provide growth in the Estate department.

  • Set gross margin return on investment goals and measure actual versus projected goals.

  • Match inventory to sales to achieve the GMROI goals.

  • Produce monthly financial reports to management.

  • Actively contribute to a collaborative team atmosphere by sharing insights, providing support, and participating in ongoing training and development programs.

  • Stay up to date with industry trends and market fluctuations; remain well-informed to better assist customers and enhance the Henne experience.

Our store operating hours are Tuesday, Thursday, Friday and Saturday from 10:00am and 5:30pm, and Wednesday 10:00am to 7:30pm.

Henne Experience Concierge (Full or PART-TIME)

Henne Jewelers is a prestigious and renowned luxury jewelry store known for its exquisite craftsmanship, timeless designs, and unparalleled customer service. With a legacy spanning over 135 years, we have earned a reputation as a destination for those seeking the finest jewelry and exceptional shopping experiences.

We are seeking a passionate and personable individual to join our team as a Luxury Jewelry Store Greeter and Concierge. As the first point of contact for our esteemed clientele, you will play a pivotal role in creating an inviting and welcoming atmosphere within our store. Your warm demeanor, impeccable appearance, and commitment to providing exceptional service will set the tone for our customers' memorable visits.

We are currently looking for one or more part-time candidates to work two to three days per week, ideally full shifts but we can offer some flexibility in timing. The current store operating hours that are available are Tuesday, Thursday, Friday and Saturday from 10am to 5:30pm and Wednesday 10am to 7:30pm. The part-time position provides competitive pay of up to $20 an hour, along with some part-time benefits.

Key Responsibilities:

  • Greet customers as they enter the store with a friendly and welcoming demeanor.

  • Provide a high level of customer service by assisting with inquiries, directing customers to the appropriate departments, and ensuring their needs are met.

  • Maintain a polished appearance and adhere to dress code guidelines to represent the luxury brand image.

  • Manage the store's entrance area, ensuring it is clean, organized, and visually appealing.

  • Maintain knowledge of current promotions, product lines, and store policies to answer customer questions accurately.

  • Assist in managing customer appointments and ensuring that customers are connected with the appropriate sales associates.

  • Collaborate with the sales team to enhance the overall customer experience.

Qualifications:

  • Previous experience in a customer service or greeter role is preferred.

  • Exceptional interpersonal and communication skills.

  • Impeccable grooming and personal presentation.

  • Enthusiasm for luxury jewelry and a desire to learn about our products.

  • Ability to maintain composure in high-pressure situations.

  • Flexibility to work a schedule that may include weekends and holidays.

Benefits:

  • Competitive salary

  • Ongoing training and development opportunities

  • Friendly and supportive work environment

  • Opportunity for growth within a prestigious luxury brand

If you have a passion for luxury, a warm and welcoming personality, and a desire to be part of a team dedicated to providing unparalleled service, we would love to hear from you. Join us at Henne Jewelers and be part of a world where elegance and excellence meet.

Sales Associate (Full-Time or Part-Time)

Henne Jewelers is currently seeking to full several positions for Sales Associate, both full-time and part-time.

The ideal candidate should love people and enjoy making others happy. This person is there to help and guide customers to find the perfect gift to demonstrate their love or appreciation. This person needs to be a good problem solver and highly focused on customer satisfaction. This should be extremely rewarding, as you get to see firsthand the joy that can come from receiving a gift of a fine piece of jewelry or watch. You can help a customer remake or restore a prized family heirloom.  

Responsibilities Include:

  • The primary responsibility of this position is sales.  The majority of the time will be spent on the sales floor assisting customers and becoming familiar with the current merchandise.

  • Maintain a very positive attitude and work with enthusiasm.

  • Be available to greet customers quickly and in a courteous professional manner with a smile.

  • Foster relationships with new clients and keep good rapport with established clients.

  • Follow up on all sales leads and customer requests in a timely manner.

  • Utilize the Henne Selling Standards.

  • Build a customer following by use of the client book, referrals, and thank you cards.

  • Use outside social involvement to introduce new clients to Henne Jewelers.

  • Remain familiar with all merchandise and maintain vendor knowledge.

  • Place special orders with vendors and create organizational method to track all open orders and repairs.

  • Organize all open bridal opportunities to ensure quick follow up and their status in the bridal process.

  • Arrive and be ready to begin store setup by 9:00 a.m. each scheduled morning, except for Saturdays where meetings may be scheduled prior to store opening and Wednesdays if scheduled for the late shift.

  • Gift wrap and ring sales and jobs as needed for your sales as well as others.

  • Set up and tear down cases daily.

  • Answer phones within 3 rings, respond to webchat inquiries and any online web inquiries via the Henne Jewelers website or Rolex website.

  • Follow established security guidelines for the safety of the business as well as yourself.

  • General housekeeping duties include but are not limited to, cleaning, vacuuming, dusting and trash removal.

  • Morning setup responsibilities include general setup of displays and the current assigned duties, which may change periodically but will be posted.

  • Check personal email and voicemail daily.

  • Communicate openly with the managers concerning problems or suggestions.

  • Perform other duties as requested.

This position provides competitive pay and incentive, along with comprehensive benefits. In addition, Henne Jewelers will provide the training and education necessary for you to accomplish your job.

Want to Join Our Team?

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Thank you for getting in touch! 


We appreciate you contacting us. One of our colleagues will get back in touch with you soon!


Have a great day!