Employment at Henne Jewelers

At Henne Jewelers, the Sales Associate plays a vital role in delivering an exceptional luxury retail experience. This individual is passionate about building relationships and takes pride in helping customers select the perfect piece to celebrate life’s most important moments.

With a strong focus on client satisfaction, the Sales Associate acts as a trusted advisor—guiding customers through purchases, custom designs, and heirloom restorations. This role offers a uniquely rewarding opportunity to create memorable experiences and lasting emotional connections through fine jewelry and timepieces.

Essential Functions & Responsibilities

Sales & Client Experience

• Serve as a brand ambassador on the sales floor, delivering a personalized and elevated client experience.
• Assist clients in selecting jewelry and timepieces that reflect their needs, style, and occasion.
• Demonstrate a proactive, client-first mindset with a focus on exceeding expectations.
• Consistently apply Henne Selling Standards to all client interactions.

Relationship Building & Client Development

• Cultivate long-term relationships with new and existing clients through thoughtful communication and consistent CRM follow-up.
• Maintain and actively grow a client book through outreach, referrals, and personalized thank-you correspondence.
• Leverage community involvement and networking opportunities to introduce new clients to the brand.

Product Knowledge & Merchandising

• Develop and maintain in-depth knowledge of all merchandise, including designers, collections, and craftsmanship.
• Stay informed on vendor offerings and assist with special orders as needed.
• Support visual merchandising standards and ensure product displays are maintained to luxury presentation standards.

Sales Operations & Organization

• Accurately process sales, special orders, and repairs while maintaining Henne-organized tracking systems.
• Manage and monitor bridal opportunities, ensuring timely follow-up and progression through the sales and customer journey.
• Assist with gift wrapping and presentation for all sales as needed.

Store Operations

• Support daily opening and closing procedures, including case setup and breakdown.
• Maintain store cleanliness and presentation through general housekeeping tasks.
• Answer incoming calls promptly (within three rings) and respond to digital inquiries via website, CRM, and chat platforms in a timely manner.
• Adhere to all security protocols to ensure the safety of clients, team members, and inventory.

Communication & Team Collaboration

• Maintain open and professional communication with management regarding client needs, challenges, and opportunities.
• Check and respond to company communications, including email, CRM, and voicemail, daily.
• Collaborate with team members to ensure seamless operations and consistent client experience.
• Perform additional responsibilities as assigned.

Qualifications & Attributes

• Passion for luxury retail and delivering exceptional client experiences
• Strong interpersonal, communication, and sales skills
• Positive attitude with a high level of professionalism and enthusiasm
• Detail-oriented with strong organizational and follow-up skills
• Ability to multitask and problem-solve in a fast-paced environment
• Willingness to learn and maintain product and industry knowledge
• Flexibility to work a schedule that includes Saturdays and select holidays

Henne Jewelers is seeking a polished, personable, and service-driven individual to join our team as a Henne Experience Concierge. As the first point of contact for our clientele, this role is essential in creating a welcoming, refined, and seamless in-store experience.

The ideal candidate possesses a warm and engaging presence, exceptional attention to detail, and a natural ability to anticipate client needs. This individual will set the tone for each visit while supporting the sales team and ensuring the store environment reflects the highest standards of luxury retail.

Key Responsibilities

Client Experience & Hospitality

• Welcome all clients with warmth, professionalism, and a polished presence, creating an immediate sense of hospitality.
• Provide a high-touch service experience by assisting with inquiries, offering refreshments, and ensuring client comfort.
• Seamlessly connect clients with appropriate sales associates, managing flow and prioritization with care and discretion.
• Support appointment management and ensure a smooth transition from arrival to consultation.

Brand Representation & Environment

• Maintain an impeccable personal appearance in alignment with Henne brand standards.
• Ensure the store entrance and reception areas are consistently clean, organized, and visually refined.
• Assist in maintaining overall store presentation, including light back-of-house support to uphold a professional environment.

Operations & Coordination

• Manage client tracking systems and maintain accurate daily traffic counts.
• Coordinate coverage between entrance, second floor, and other designated areas in partnership with sales leadership and security.
• Maintain knowledge of store offerings, promotions, and policies to confidently address client inquiries.

Sales Support & Service Enhancement

• Collaborate closely with the sales team to elevate the overall client experience.
• Assist with job pickups, basic intake of service items, and jewelry cleaning as needed.
• Ensure all hospitality stations are fully stocked with refreshments and presentation materials.
• Support daily store opening and closing procedures, including setup and breakdown tasks.

Security & Compliance

• Adhere to all security protocols and procedures to ensure the safety of clients, team members, and inventory.

Additional Responsibilities

• Perform other duties as assigned to support the overall success of the store and team.

Qualifications & Attributes

• Prior experience in customer service, hospitality, or concierge role preferred
• Exceptional interpersonal and communication skills with a client-first mindset
• Professional, polished appearance and demeanor
• Strong organizational skills and attention to detail
• Ability to remain composed and service-focused in a fast-paced environment
• Genuine interest in luxury jewelry and willingness to learn
• Flexibility to work a schedule that may include weekends and select holidays