Luxury watches are built to last. But even the finest timepieces need care from time to time.
At Henne Jewelers in Pittsburgh, we offer expert watch repair services to keep your watch performing and looking its best. Whether you wear it every day or save it for special occasions, this guide answers some of the most common questions we receive about watch service and maintenance.
Common Watch Repairs & Services
What types of repairs does Henne Jewelers perform?
We offer a wide range of services including battery replacements, bracelet sizing, ultrasonic cleanings, polishing, and full overhauls. As a Rolex Authorized Service Center, we also meet all standards required to service certified Rolex watches.
What's Included in a Full Overhaul?
A full overhaul involves disassembling the watch movement, replacing worn parts, ultrasonic cleaning, lubrication, timing adjustments, and water resistance testing. The case and bracelet are also cleaned and polished.
Do you repair Vintage or Pocket Watches?
We’re currently not equipped to handle extensive repairs for vintage or pocket watches.
Our Tools & Expertise
What Equipment do you use in your repair center?
We use top-tier equipment including the Witschi Chronomaster Auto for timing accuracy, a moisture detector, a vacuum tester, and a Fathometre pressure tester to ensure precision and safety during repairs.
Who Performs the Repairs?
Repairs are performed by our in-house watchmaker, Paul Capar, a Lititz Watch Technicum graduate with Rolex Level 50 certification and over 7 years of experience.
Timing, Cost, and Scheduling
Do I Need An Appointment?
Appointments aren’t required, but we recommend calling us at 412-682-0226 or emailing savannah@hennejewelers.com for faster service.
How Long Do Repairs Take?
Simple services like battery replacements or sizing usually take 1–2 business days. Full repairs or overhauls require a minimum of three weeks, depending on the complexity and volume of work.
How Much Does a Battery Replacement Cost?
Most battery replacements cost $25, though some brands like Ebel may be $60.
What about Watch Bracelet Sizing?
Bracelet sizing also typically costs $25.
Watch Types & What We Service
Do you Service all types of watches?
We service most types—manual, automatic, quartz, and chronograph—though some brands require factory service. Contact us to confirm whether we can service your particular watch.
What if i have a solar powered watch?
First, try charging it in direct sunlight or under a lamp. Henne Jewelers does not replace solar capacitors, so if it still isn’t functioning, contact the brand directly.
Diagnosing Issues & Next Steps
Can i troubleshoot my watch at home?
Basic troubleshooting is limited. If your watch stops or behaves unusually, bring it in so we can assess it with professional tools.
What information do i need to bring?
If you have the model and serial number, that’s helpful — but not required. Simply bring your watch in or contact us online, and we’ll guide you through the next steps.
Visit Us for Expert Watch Repair in Pittsburgh
Your watch deserves the best care, whether it’s a beloved heirloom or your favorite everyday accessory. At Henne Jewelers in Pittsburgh, we provide trusted, high-quality watch repair backed by state-of-the-art tools and years of training.
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