Back of Yellow and White Gold Rolex Watch Held in White Gloved Hands Back of Two-Toned Yellow and White Gold Rolex Watch Held in White Gloved Hands

Servicing your Rolex

THE SERVICING PROCESS

Every Official Rolex Retailer and Rolex affiliate is authorised to receive your Rolex watch for servicing. Upon receiving your watch, a member of staff notes any requests you may have. The watch is then sent to a watchmaker.

Man with Salt and pepper Hair Assessing a Gold Rolex Watch Man with Salt and pepper Hair Assessing Gold Rolex Watch

ASSESSMENT OF THE WATCH

Your watch is carefully examined by a watchmaker, who draws up an estimate of the work to be done. Once the estimate is approved, the servicing begins.

Dial Being Lifted off a Gold Rolex Watch Dial Being Carefully Lifted off a Gold Rolex Watch

PREPARATION FOR SERVICING

The movement, still fitted with its dial and hands, is removed from the case – from which the bracelet has already been detached. The movement, case and bracelet will follow separate paths during servicing before being reassembled at the end of the process.

Hands Dismantling the Movement on a Rolex Watch Hands Dismantling the Movement of a Rolex Watch

DISMANTLING OF
THE MOVEMENT

The movement is entirely dismantled and all the parts are carefully examined. Those that no longer meet Rolex requirements are systematically replaced.

Hands Cleaning the Movement of a Rolex Watch Hands Cleaning the Movement for a Rolex Watch

CLEANING THE MOVEMENT

Each component is cleaned in an ultrasonic bath to remove all traces of impurities.

Close up of Rolex Watch Assembly Close up of Rolex Watch Assembly

ASSEMBLY AND LUMBRICATION
OF THE MOVEMENT

The cleaned components are dried, after which the movement is entirely reassembled and lubricated. The watchmaker makes the first adjustments to the precision of the movement according to the brand’s accuracy criteria.

Close Up of a Rolex Watch Case Being Refinished Close Up of a Rolex Watch Case Refinishing

REFINISHING OF THE CASE AND BRACELET

The case is completely disassembled and the middle case, bezel, case back and bracelet are re-polished or satin-finished according to their original finish. These delicate operations require great care and dexterity.

Two-Tone Yellow and White Gold Rolex Watch Case Being Assembled Two-Tone Yellow and White Gold Rolex Watch Case Assembly

ASSEMBLY OF THE CASE

After being cleaned and refinished, the case parts are reassembled and the seals replaced. The case is tested for waterproofness.

Tool Casing the Movement on a Yellow Gold Rolex Watch Casing the Movement on a Yellow Gold Rolex Watch

CASING OF THE MOVEMENT

The movement - to which the dial and hands have been refitted - is put back into the case once the watchmaker has perfomed rigorous technical and aesthetic checks of all these elements.

Hand of Watchmaker Using Tools to Precision Test a Rolex Watch Hand of Watchmaker Using Tools to Precision Test Rolex Watch

PRECISION TEST

After casing the movement, the watchmaker measures its chronometric precision once again and makes any final adjustments necessary for it to meet Rolex requirements. The case back is then screwed down, and your watch undergoes another Rolex-specific test lasting at least 24 hours to verify the performance of the movement over time.

Yellow Gold Rolex Watch Casing Being Submerged in Water

WATERPROOFNESS TEST

Your watch is pressure-tested in water to check that it is watertight, and thereafter the bracelet is refitted to the case.

White Gloved Hands Handling White and Yellow Gold Rolex Watch White Gloved Hands Handling White and Yellow Gold Rolex Watch for Final Control

FINAL CONTROL

Your timepiece is now ready for a final control in which the watchmaker ensures the watch is functioning perfectly and that its aesthetic appearance is impeccable.

Woman Wearing a Dark Suit, White Shirt, and Satin Gloves Handling a Gold Rolex Watch Woman Wearing a Dark Suit, White Shirt, and Satin Gloves Handling a Gold Rolex Watch After Service

RETURNING THE WATCH

At the end of the service procedure, your watch is returned to you in a protective pouch and accompanied by an international two-year service guarantee covering replacement parts and labour.

3 Men in White Lab Coats at Desks in Rolex Service Area 3 Men in White Lab Coats at Desks in Rolex Service Area

FIRST-CLASS SERVICE

Rolex is committed to offering you first-class after-sales service. Thanks to the exacting standards and expertise of our watchmakers, your Rolex watch can continue to perform its functions over time with outstanding reliability and exceptional beauty.

Banner Featuring Close up of Rolex Watch with Black Dial and Steel Bracelet on a Man's Wrist Close up of Rolex Watch with Black Dial and Steel Bracelet on a Man's Wrist