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FAQs

Welcome to Henne Jewelers Frequently Asked Questions page. We have listed some of the most common questions we get asked about jewelry and watch repair, jewelry appraisals, luxury watch trade-ins and other issues. If you don't find your answer here, or feel you need more details, please contact us and we'll get right back to you.

Does Henne Jewelers do repairs?  

Yes, we have an in-house shop with highly-trained jewelers who will care for your item.

How much does it cost to size a ring? How long does it take?  

There are many factors that determine how much it will cost to size the ring. The type of metal, whether the ring is being sized up or down and if any additional work will need to be done to the ring due to the sizing. It is best to bring in your ring and our jeweler will be able to give you a range for sizing. We understand it’s hard to be without a piece you love or wear every day and we make every effort to return your item as quickly as possible.

Do you offer financing?  

Yes, we offer financing through Wells Fargo. Please ask your sales associate for details.

Do you change watch batteries?  

Our master watchmaker can usually change batteries while you wait. Some services like a water pressure test may take up to an hour.

Do you do watch repairs?  

Yes we can service many watch brands, however for brands we do not carry, parts may not be available and the watch may have to be sent to the manufacturer. Please call us for specific information about your particular watch.

Do you accept watch trade-ins?  

Yes, we will take some pictures of your watch and evaluate its condition and be able to give you a trade in value. We primarily do trade ins on Patek Phillipe, Rolex, Omega, Breitling, Cartier & Tag Heuer, but we are happy to evaluate all worthwhile brands.

Do you do appraisals?  

For items that were purchased from us, we provide an appraisal at no charge. For other items, we have an independent appraiser that is available on a regular basis to appraise or update appraisals for insurance.

I'm looking for an engagement ring. What is the process?  

A great place to start is our website. Many of the styles we carry are shown there and you can get a sense of designs and price ranges. Most couples stop in the store to try rings on which we keep a record of your preferences. Often, the gentleman will return to make a selection from your list of preferences.

Do you buy old gold or platinum rings?  

Yes, unlike a formal insurance appraisal, our estate buyer can evaluate an older item and determine a value if you would like to sell it. Please call to make an appointment with our estate buyer.

Acknowledged for 36 awards since 2004

John Henne: 2017 National Jeweler Retailers Hall of Fame Inductee

Best Jeweler in Pittsburgh, 2009-2016 — Pittsburgh Magazine

Best Places to Work, 2004-2016 — Pittsburgh Business Times

America’s Best Jeweler’s Award, 2008 — National Jeweler

Harper’s Bazaar Jewelry Leader, 2007-2008


HENNE JEWELERS | 5501 Walnut St., Pittsburgh, PA 15232 | 412-682-0226
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